How it Works

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LGAP partners utilise our global network to deploy best in class solutions with access to resources at a consistently high quality, at a predictable lower cost under a
single SLA schedule, anywhere in the world. This avoids the risk and expense of contracting unknown, unproven local organisations.All works are procured, controlled, managed and reported via our online procurement and management information dashboard.

The procurement system enables customers and/or LGAP staff to:

  • Order from a pre-defined catalogue of products & services at predictable, highly competitive costs
  • Generate an immediate downloadable quotation in PDF format
  • Increase management visibility through order status at a glance via a Red, Amber, Green status viewed via the online dashboard
  • Receive progress updates via e-mail
  • Gain client authorisation & QA
  • View and download financial reports
  • Obtain optional monthly invoicing

Our service desk ensures all documentation is completed by the local LGAP partner and will upload the O&M manuals, test results and any other relevant documentation onto the online dashboard for review and analysis. The service desk will also provide work allocation, payments and complete all interaction necessary.

In addition to functioning as a repository for all documentation, the web-based LGAP dashboard provides a central repository for customers to view real-time and historical service management information and KPI alerts. The dashboard is tailored to each customers individual requirements but would commonly include:

  • SLA monitoring via traffic lights
  • KPI reporting and trending
  • Project status
  • Stock level views
  • Resource team charts, on call info, escalation paths
  • Quality procedures, risk and method statements